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Planning your trip
Many cities have a transport app or website. You type where you are and where you want to go. It shows the bus or train number, the stop and the time. Timetables can change on weekends and holidays, so check before you leave. In smaller towns, buses may come less often. If you are not sure, ask at an information desk or a library. Staff can often print a map or show you the route. It is okay to ask someone to write the stop name down for you.
Could you show me which bus goes to the city centre?
Is this the right stop for the hospital?
Could you write the name of the stop for me, please?
Paying and tickets
In many places, people use a reusable travel card. You touch it on a reader when you get on, and often again when you get off. Some areas let you pay with a bank card or cash, but this is different in each city. Ask the driver or staff what works on your route. If your card does not work, stay calm. Drivers see this often. They will usually tell you what to do next.
How do I pay for this trip?
Do I need to tag off when I get off?
Sorry, my card isn't working. What should I do?
On the bus or train
In New Zealand, people often say "Kia ora" or "Hi" to the driver when they get on. Many people also say "Thank you" when they get off. On buses, you usually press a button or pull a cord before your stop. The bus may not stop if nobody asks. Seats near the front are often for older people, people with disabilities, or parents with prams. Keep your voice and music quiet. If you miss your stop, just get off at the next one.
Kia ora, does this bus stop near the library?
Could you tell me when we get to Queen Street, please?
Excuse me, is this seat free?
Asking strangers for help
Kiwis are usually relaxed and polite. Start with "Excuse me" or "Sorry to bother you." Keep your question short. If you don't understand the answer, it is fine to ask them to repeat it or speak more slowly. Many people use casual words like "heaps" (a lot) or "sweet as" (good, no problem). Smile and say thank you, even if they cannot help. People at bus stops and stations often know the area well.
Sorry to bother you, how do I get to the train station?
Could you say that again more slowly, please?
Thanks so much, that really helps.
When things go wrong
Sometimes a bus is late, cancelled or full. Sometimes you lose something. Check the app or the screen at the station for updates. You can also ask the driver or station staff. If you leave something on a bus or train, there is usually a lost property service. Ask staff how to contact them. If you ever feel unsafe, move near the driver or other people, and ask staff for help. In an emergency, call the emergency number.
Is the next bus still coming?
I left my bag on the train. Who can I ask about it?
Excuse me, I don't feel safe. Can you help me?
Common questions
Do I have to talk to the driver?
No, you don't have to. But a quick "Hi" or "Kia ora" is common and friendly. Many people also say "Thank you" when they get off. Drivers are usually happy to answer short questions when the bus is stopped.
What if I don't understand someone's accent?
That is very normal. Just say, "Sorry, could you repeat that more slowly?" Most people will happily say it again. You can also ask them to show you on a map or on your phone.
What if I get on the wrong bus?
Don't worry. Tell the driver: "Sorry, I think I'm on the wrong bus. I need to go to…" They can often tell you where to get off and which bus to take next.