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Before You Call
Get ready before you dial. Have your resume open in front of you. Write down the kinds of jobs you want, the days and times you can work, and how you travel, for example by bus or by car. Find a quiet place with good phone signal. Keep a pen and paper close so you can write down names, times and addresses. If the agency has a website, read it first. Many agencies focus on certain areas, like warehouse, office, cleaning or hospitality work. Knowing this helps you ask better questions and sound prepared.
Hi, my name is Amir. I'm calling about work opportunities.
I'm looking for warehouse or general labour jobs.
I saw on your website that you help people find office work.
Introducing Yourself
When someone answers, say your name and why you are calling. Keep it short. The person may ask you to hold, or they may connect you to a recruiter. A recruiter is the person who matches workers with jobs. If they speak fast, it is okay to ask them to slow down. Most recruiters talk to many newcomers and are used to this. Speak slowly and clearly yourself. Smile while you talk. It really can make your voice sound warmer and more confident.
Hello, I'm calling to ask if you're looking for new workers.
Could I speak to a recruiter, please?
Sorry, could you speak a little more slowly, please?
Talking About Your Experience and Availability
The recruiter will probably ask about your past work and your skills. Give simple, clear answers. You can talk about jobs you did in your home country too. Say what you did and for how long. They will also ask when you can work. Be honest about your days, shifts and how far you can travel. Agencies often look for people who can start quickly or work flexible hours. If you have any certificates or training, mention them. Also mention languages you speak, because this can be useful for some jobs.
I worked in a factory for three years back home.
I'm available Monday to Friday, day or evening shifts.
I can start as soon as next week.
Asking Your Own Questions
A call is a conversation, so you can ask questions too. You might want to know what types of jobs they have, where the work is, and how the next steps work. You can ask if you need to visit their office, fill in a form online or bring documents. If something is unclear, ask again. It is better to understand than to guess. Write down the answers. Asking good questions shows you are serious and organized.
What kind of positions do you usually have available?
What are the next steps after this call?
Do I need to come to your office or apply online?
Ending the Call Well
Before you hang up, check that you understood everything. Repeat any important details, like a meeting time or an email address. Ask for the recruiter's name if you did not catch it. Thank them for their time. After the call, you could send a short email to say thank you and attach your resume if they asked for it. If you do not hear back, it is usually fine to call or email again after a few days to follow up politely.
Just to confirm, I'll come in on Tuesday at ten?
Sorry, could I get your name again, please?
Thank you so much for your time. I look forward to hearing from you.
Common questions
What if I don't understand the recruiter?
That is normal, and you can simply ask. Say, "Sorry, could you repeat that?" or "Could you say that more slowly?" You can also ask them to send details by email or text, so you can read them again later.
Is it okay to call more than one agency?
Many people contact several agencies when they look for work. Just keep notes on who you spoke to and what they said, so you don't get confused. Being organized helps you follow up clearly.
What if they don't have work for me right now?
This happens often and is not personal. Ask if you can stay on their list and how often you should check in. A polite follow-up call or email later can keep your name fresh in their mind.