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Starting the conversation
When you walk in, you may see shop assistants and a counter at the back. The pharmacist usually works behind this counter. You can go to the counter and say you want to speak to the pharmacist. Sometimes you need to wait a little. If it is busy, a staff member may ask what you need first. You do not need to explain everything to them. You can simply say you would like some advice from the pharmacist.
Hi, could I please speak to the pharmacist?
I'd like some advice about a health problem, please.
Is it okay if I wait here?
Explaining how you feel
The pharmacist will usually ask you some questions. They may ask how long you have felt this way, and if you take any other medicine. Try to give short, clear answers. You can point to the part of your body if you do not know the word. It can help to write a few notes on your phone before you go. If you feel shy, you can ask to talk somewhere more private. Many pharmacies have a quiet area for this.
I've had a sore throat for a few days.
It hurts here, and it's worse at night.
Could we talk somewhere a bit more private?
Picking up a prescription
If a doctor gave you a prescription, you usually hand it in at the counter. Sometimes the doctor sends it to the pharmacy for you. The staff may ask for your name and date of birth. Then they might tell you to come back later or wait a short time. When you collect it, the pharmacist may explain how to take the medicine. Listen carefully and ask questions if anything is not clear.
I'm here to pick up a prescription. My doctor sent it through.
How long will it take to be ready?
Can you show me how to take this, please?
Asking questions about medicine
It is normal to have questions about medicine. You can ask when to take it, if you should eat first, or what to do if you forget a dose. You can also ask if it is okay with other medicine you already take. Bring the boxes or a photo of them if you can. The pharmacist is there to help you understand. There are no silly questions.
Should I take this with food or without?
I already take this medicine. Is that okay with this one?
What should I do if I forget to take it?
When you don't understand
Pharmacists sometimes speak fast or use medical words. It is completely fine to ask them to slow down or say it again. You can ask them to write the instructions on the box or on paper. You can also repeat back what you heard, to check you understood. Most pharmacists are glad when you check. It shows you want to take the medicine the right way.
Sorry, could you say that a bit more slowly?
Could you write that down for me, please?
So I take one in the morning and one at night. Is that right?
Common questions
Do I need an appointment to see a pharmacist?
Usually, no. In most pharmacies you can just walk in and ask at the counter. You might need to wait a little if they are busy. If you want to talk for longer, you can ask if there is a good time to come back.
What if the pharmacist says I should see a doctor?
Sometimes the pharmacist will suggest you see a doctor. This is common. They may think a doctor can help you better. You can ask them to explain why, and what you should say to the doctor.
Can I bring someone with me to help with English?
Yes, many people bring a friend or family member. You can also ask the pharmacy if they have any support for other languages. Even with help, try to say a few words yourself. It builds your confidence.