On this page
Asking about a home
You may see a home online or on a sign. Usually you call, text or email to ask if it is still available. Keep your first message short and polite. Say your name, which home you mean and what you want to know. Many people ask when it is free, what is included and how to see it. It is okay to ask the person to repeat or to write things down for you.
Hi, I'm calling about the apartment on Oak Street. Is it still available?
Could you tell me what is included, like water or heating?
Sorry, could you say that again a little more slowly?
Visiting the home
A visit is often called a viewing or a showing. The landlord or agent walks you through the home. Take your time. Look at the windows, doors, water and heating. Ask about noise, parking and laundry. You can take photos if they say it is okay. If you are not sure, you do not need to decide right away. You can say you want to think about it.
Would it be okay if I take a few photos?
How do the laundry and parking work here?
Thank you. I'd like some time to think about it.
Applying and reading papers
If you like the home, the landlord may ask you to fill in an application. They might ask about your work, past homes or references. Later you may get a lease, which is the rental agreement. Read it slowly before you sign. Ask about any word you do not understand. Many people ask a trusted friend or a local support service to read it with them.
What information do you need from me for the application?
Could you explain what this part of the lease means?
Can I take a copy home to read before I sign?
Reporting a problem or repair
Things sometimes break, like a heater, a tap or a lock. Most landlords want to know early. Explain the problem clearly: what is wrong, where it is and when it started. Many people send a short message or email so there is a written record. Stay calm and polite, and ask when someone can come to look at it.
Hi, the kitchen sink is leaking. It started yesterday evening.
Could you let me know when someone can come and check it?
I'm sending you a photo so you can see the problem.
Handling a disagreement calmly
Sometimes you and the landlord may not agree, for example about a repair or a charge. Try to stay calm and stick to the facts. Say what you understand and what you would like to happen. Ask them to explain their view. Keep messages in writing when you can. If you feel unsure about your situation, a local tenant support group may help you understand your options.
I understand your point. Can I explain how I see it?
Could you put that in an email so I have it in writing?
I'd like to find a solution that works for both of us.
Common questions
What if I don't understand the landlord on the phone?
That is very normal. You can say, "Sorry, my English is still improving. Could you speak more slowly?" You can also ask them to send the details by text or email, so you can read them again later.
Do I have to decide right after a viewing?
Usually you can ask for some time. A polite line is, "Thank you, I'd like to think about it and get back to you." Ask when they need an answer so you know what to expect.
Who can help me read a lease?
Many people ask a trusted friend, a community center or a local tenant support group. They can help you understand the words. Always take your time and ask questions before you sign anything.