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Finding a clinic near you
Many people find a GP clinic close to home or work. You can search online, look at a clinic's website, or ask a friend or coworker for ideas. Some clinics take new patients and some are full, so it is fine to ask. Some clinics let you book online. Others prefer a phone call. If you have questions about costs or cover, ask the clinic directly. Each clinic can be different, and the staff can explain how things work there.
Hi, are you taking new patients at the moment?
Could you tell me how booking works at your clinic?
Is there a doctor who speaks my language?
Booking your appointment
When you call, the receptionist will usually ask for your name, date of birth and phone number. They may ask why you want to see the doctor. You only need to say a little, like "a cough" or "a check-up". You can ask for a longer appointment if you have several things to talk about. If the first time they offer does not suit you, ask for another one. Write down the day, time and doctor's name.
I'd like to book an appointment with a GP, please.
Do you have anything earlier this week?
Could I book a longer appointment? I have a few things to discuss.
Arriving at the clinic
Try to arrive a little early, especially for your first visit. Tell the receptionist your name and your appointment time. They may give you a form to fill in about your health and your contact details. Bring any ID or cards the clinic asked for, and a list of any medicines you take. If you don't understand a question on the form, it is okay to ask. Then you wait until the doctor calls your name.
Hi, I have an appointment at ten with Dr Lee.
It's my first visit here.
Sorry, could you help me with this part of the form?
Talking to the doctor
The doctor will usually ask, "What brings you in today?" Start with your main worry. Say what you feel, where, and when it started. It helps to write notes before you go. If the doctor speaks too fast, ask them to slow down or say it again. Many clinics can arrange an interpreter. Ask about this when you book. You can always ask what a word means. Doctors want you to understand.
I've had a sore throat for about three days.
Sorry, could you say that more slowly, please?
What does that word mean?
Before you leave
At the end, the doctor may give you a paper, a script for medicine, or a letter to see another doctor. Make sure you know what to do next. It is good to repeat the plan back in your own words. Ask if you need to come back, and when. At reception, they may ask you to pay or book another visit. If anything is unclear, ask before you go home.
Just to check, I should take this twice a day?
Do I need to come back for another visit?
Who should I call if I have more questions?
Common questions
What if my English is not very good?
That's okay. You can speak slowly, use simple words, and bring written notes. Many clinics can arrange an interpreter. Ask when you book. You can also ask the doctor to write things down for you.
Can I ask for a female or male doctor?
Yes, many people ask for this. Tell the receptionist when you book, for example: "I'd prefer a female doctor, if possible." They will tell you who is available.
What if I need to cancel?
Call the clinic as soon as you can. Many clinics like you to tell them early. You can say: "Hi, I need to cancel my appointment on Tuesday. Can I change it to another day?"