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Asking about a home you saw online
Many people find homes on rental websites. Often you can send a message or call the agent. Keep it short and friendly. Say which home you mean, and ask your main questions. You might ask when you can see it, when it is free to move in, and what is included. Write down the answers. If the agent speaks fast, it is okay to ask them to slow down. Agents talk to many people every day, so a clear, polite message helps them remember you.
Hi, I'm calling about the flat on the website. Is it still available?
When is the next time I can see it?
Sorry, could you say that a bit more slowly, please?
Going to an inspection
An inspection is a time when you can look inside the home. Often many people come at the same time, and it may be quick. Arrive on time and say hello to the agent. Look carefully at the rooms, windows, kitchen and bathroom. Check things like water, heating and storage. Ask questions while you are there. If you are interested, tell the agent. They may ask for your name and contact details. Bring a pen or use your phone to take notes.
Hi, I'm here for the inspection. My name is Amira.
Is the heating included, or do I need my own?
I really like this place. How do I apply?
Applying for the home
If you want the home, you usually fill out an application. The agent may ask about your job, where you lived before, and people who can say you are a good tenant. If you are new to the country, you may not have everything they ask for. That is common. Be honest and explain your situation politely. Ask what other documents might help. If anything in the form is unclear, ask the agent or a trusted friend before you send it.
I'm new to Australia, so I don't have a rental history here yet.
Is there anything else I can send to help my application?
Could you explain what this part of the form means?
Signing the lease and moving in
A lease is the agreement between you and the landlord. Read it carefully before you sign. Take your time. If you don't understand a word, ask. Many people ask a friend or a local support service to read it with them. When you move in, you often get a report about the condition of the home. Check each room and take photos. If you see damage, write it down and tell the agent. This helps everyone remember how the home looked.
Can I take a day to read the lease before I sign?
There's a mark on this wall. Can I add it to the report?
Who should I contact if something breaks?
Asking for repairs
Things sometimes break, like the hot water, a tap, or a lock. Usually you contact the agent, not the owner. Explain the problem clearly: what is broken, where, and since when. Sending an email or message is useful, because you have a record. Be polite but clear. If nobody replies, it is okay to follow up. You can say if the problem is urgent, for example no hot water or a door that won't lock.
Hi, the hot water stopped working this morning.
This is quite urgent. When can someone come to fix it?
I'm just following up on my message from Monday.
Common questions
What if I don't understand the agent on the phone?
This happens to many people. Phone calls can be hard for everyone. Ask them to repeat or slow down. You can also ask them to send the details by email or message, so you can read them later in your own time.
Can I talk to the owner instead of the agent?
Often the agent manages everything, and you may never meet the owner. Usually, the agent is the person to contact for questions, problems and repairs. Ask at the start who you should contact.
Where can I get help understanding my rights as a renter?
Each state has its own rules for renting. Many areas have free renter support services and community centres. They can explain things in plain language. Ask a local community group or search for tenant help in your state.