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Calling or visiting the school office
The school office is often the first place to go. Office staff can answer general questions. They can pass on messages to the teacher. You can tell them if your child will be away or late. You can also ask how to book a time with a teacher. Speak slowly and say your child's name and class first. If you don't understand, ask them to repeat. Office staff are often busy, but most are kind and helpful.
Hi, I'm calling about my son. His name is Ali, and he's in Year Two.
Could you please pass a message to his teacher?
Sorry, could you say that again more slowly, please?
Asking for a meeting with the teacher
Teachers are busy during class time. It is usually better to ask for a short meeting than to talk at the classroom door. You can ask by email, by note, through a school app or at the office. Say what you want to talk about in one short sentence. Ask what time suits them. Teachers usually like it when parents ask early, before a small worry gets bigger.
Could we find a time to talk about how my daughter is going?
Is there a day this week that works for you?
It's nothing urgent. I just have a few questions.
At a parent-teacher meeting
Many schools have parent-teacher meetings during the year. They are often short. The teacher may talk about learning, friends and behaviour. It helps to write your questions down before you go. You can bring a notebook. It is fine to ask the teacher to explain school words you don't know. You can also share things about your child, like what they enjoy or worry about at home.
How is she going with reading and maths?
Is there anything we can do at home to help?
What does that word mean? I haven't heard it before.
Sharing a worry or problem
Sometimes your child is unhappy, has trouble with friends or finds the work hard. You can tell the teacher calmly. Explain what you noticed and when. Teachers usually want to know early. Try to describe facts, not blame. Ask what the school can do and what you can do. If the problem continues, you can ask who else at the school you could talk to.
I've noticed he's been sad after school lately.
She told me some children aren't letting her play. Have you seen this?
What do you think is the best next step?
Language help and staying in touch
Many parents talk to the school while they are still learning English. That is okay. Some schools can help families find an interpreter. You can ask if this is possible. Many schools send news by email, apps or newsletters. If something is hard to read, ask someone to explain it. Saying 'thank you' and keeping in touch helps build a good relationship with the teacher over time.
Is it possible to have an interpreter for our meeting?
Could you send that information by email, please? It helps me to read it.
Thank you for your time. I really appreciate your help.
Common questions
Is it okay to ask the teacher questions?
Yes. In Australia, teachers usually welcome questions from parents. Asking shows you care about your child's learning. Try to choose a good time, like a booked meeting or an email, not during busy class times.
What if I don't understand what the teacher says?
Just say so. You can ask them to speak slowly, repeat or use simpler words. You can also ask them to write it down. Most teachers are happy to help. It is much better to ask than to guess.
Can I bring someone with me to a meeting?
Often parents bring a partner, friend or family member for support. It is a good idea to tell the school first. You can also ask the school if they can help with an interpreter.