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Finding a place to go
Many newcomers start at a walk-in clinic. You usually do not need an appointment there, but you may wait. Some people later find a family doctor, who sees them regularly. Finding one can take time in many places. Ask neighbours, coworkers or a local newcomer centre how people find a doctor in your area. The rules and options can be different in each province, so check official provincial information. If you think it is an emergency, call your local emergency number or go to a hospital emergency department.
Do you know a good walk-in clinic near here?
Is this clinic taking new patients?
How do people usually find a family doctor around here?
Booking on the phone or online
Some clinics let you book online. Others want you to call. On the phone, the receptionist may ask for your name, date of birth, phone number and the reason for your visit. You can keep the reason short. They may offer a time. If it does not work for you, ask for another one. Write down the date and time. If English on the phone is hard, tell them. Most people will slow down if you ask kindly.
Hi, I'd like to book an appointment, please.
Do you have anything earlier this week?
Sorry, could you say that a bit more slowly?
Checking in at the front desk
When you arrive, go to the front desk first. Say your name and why you are there. The receptionist may ask for your health card or other ID, and they may give you a form to fill in. If you do not have a health card yet, tell them. They will explain what usually happens next. Then you sit and wait for your name. Waiting times can be long, so bring water, your phone charger and something to read.
Hi, I have an appointment at ten. My name is...
I'm here for the walk-in. Do I sign in here?
I'm new to Canada and I don't have my health card yet.
Explaining your problem to the doctor
Doctors often have little time, so it helps to prepare. Before your visit, write a short note. Say what the problem is, when it started, and what makes it better or worse. Write down any medicine you take. Start with your main worry first. Use simple words. You do not need perfect medical English. You can point to the part of your body or show a photo. If you prefer, you can ask if an interpreter is available.
The main reason I'm here today is...
It started about a week ago.
Is there an interpreter I could use?
Asking questions before you leave
At the end, the doctor may explain next steps. They may give you a paper, send a note to a pharmacy, or ask you to come back. If you do not understand, ask. This is normal and doctors expect it. You can ask them to write things down. Repeat the main points back in your own words to check. Before you go, ask what to do if things get worse. Ask the front desk if you need another visit.
Sorry, can you explain that in simpler words?
So, just to check, I should...
Could you write that down for me, please?
Common questions
What if I don't understand the doctor?
Tell them politely. Say, "Sorry, I didn't understand. Can you say it again more simply?" You can ask them to write it down or draw it. Some places can offer an interpreter, so it is fine to ask.
Can I bring a friend or family member?
Many people bring someone they trust, especially for the first visit. Ask the clinic if it is okay. Remember that a friend may not know medical words well, and you may want some private time with the doctor.
What should I bring to my visit?
Bring your ID, your health card if you have one, a list of any medicine you take and a short note about your problem. A pen and some patience are helpful too. The clinic can tell you if anything else is needed.