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Contacting a landlord about a place
Many people find homes online. You usually send a short message or make a phone call first. Be polite and clear. Say which place you are interested in and ask if it is still available. Landlords often get many messages, so a friendly, short note helps. You can also ask when you can see the place. If you call, it is fine to say your English is still improving and ask them to speak slowly.
Hi, I'm calling about the apartment on your listing. Is it still available?
Could I come and see it this week?
Sorry, could you speak a little more slowly, please?
Going to a viewing
A viewing is when you visit the home before you decide. Look carefully and ask questions. Check the heating, water, windows and kitchen. Ask what is included, like utilities, laundry or parking. It is normal to take notes or photos if the landlord agrees. Do not feel rushed. You can say you need time to think before you decide.
Are utilities included, or do I pay them separately?
Is there laundry in the building?
Thank you. Can I let you know by tomorrow?
Applying and understanding the lease
If you want the place, the landlord may ask you to fill in an application. A lease is the written agreement about the home. Read it slowly before you sign. If a word or part is not clear, ask. You can also ask for a copy to read at home. If you are worried about anything in the lease, a local tenant help service may be able to explain it.
Could I take a copy of the lease to read first?
Sorry, what does this part mean?
Can you explain how the deposit works?
Asking for repairs
Things sometimes break, like hot water, heating or a leaking tap. Tell your landlord soon. A written message is useful because you both have a record. Say what the problem is, when it started and how it affects you. Stay calm and polite. If nothing happens, follow up with another friendly message.
Hi, the hot water hasn't worked since yesterday morning.
Could someone come and take a look this week?
I'm just following up on my message about the heating.
Shared houses and everyday talk
Many newcomers start in a shared house. It helps to talk about house rules early. Ask about cleaning, guests, quiet times and how bills are shared. Good, simple communication stops small problems from growing. If something bothers you, speak kindly and suggest a solution together.
What are the house rules for guests and quiet hours?
How do we usually split the bills here?
Could we make a cleaning plan together?
Common questions
What if I don't understand something the landlord says?
It is completely okay to ask. You can say, "Sorry, could you say that again?" or "Could you write that down for me?" Most people are happy to help.
Should I talk by phone or by message?
Both are common. Messages are good for repairs and important details because you keep a record. Phone calls can be faster for quick questions.
Where can I get help if I have a problem with my landlord?
Look for official information for your province or a local newcomer or tenant support service. They can explain your options. This guide is not legal advice.