On this page
Making first contact
Many people find homes online and then send a message or call. Homes can go quickly, so a short, polite message often helps. Say who you are, what you do and when you are free to view. Some people also say a little about themselves, for example that they are quiet or work full time. If someone answers the phone, speak slowly. It is fine to ask them to repeat something. Have a pen ready to write down the address and time.
Hello, I'm calling about the apartment I saw online. Is it still available?
Could I arrange a time to view it, please?
Sorry, could you say that again a bit more slowly?
Going to a viewing
A viewing is when you visit the home. Sometimes many people come at the same time. Arrive on time and say hello to the agent or landlord. Look around carefully. Check the heating, windows, water and any signs of damp. It is normal to ask questions. You can ask what is included, how bills usually work and when the home is free. If you like it, tell them clearly that you are interested and ask what the next step is.
How does the heating work here?
Which bills are included, and which ones would I pay?
I'm very interested. What is the next step?
Applying and sharing documents
Landlords or agents often ask for some information about you. This might be a reference from a past landlord or a letter from your work. If you are new to Ireland and don't have local references, you can explain this politely. Some people offer a reference from their home country or from their employer. Only share personal documents when you feel comfortable. If you are not sure why they need something, you can ask.
I'm new to Ireland, so I don't have a local reference yet. Can I offer something else?
Could you tell me what documents you need from me?
Can I ask why you need this information?
Living in the home and reporting problems
After you move in, things sometimes break. The boiler might stop working or a tap might leak. Usually it is best to tell the landlord or agent soon, in a calm and clear way. Many people send a written message, such as an email or text, so there is a record. Describe the problem, say when it started and add a photo if you can. If nothing happens, a polite follow-up message is normal.
I'm writing to let you know the heating stopped working yesterday.
I've attached a photo of the problem.
I'm just following up on my message from last week. Is there any update?
Moving out
When you plan to leave, it is usually good to tell your landlord or agent early and in writing. Ask them what they expect, for example about cleaning or returning keys. Many people take photos of the home on the last day. If you paid a deposit, you can politely ask when and how they usually return it. If you disagree about something, stay calm and explain your view clearly. You can also ask a local advice service for help.
I'd like to let you know that I plan to move out. What do you need from me?
When would be a good time to return the keys?
Could you tell me how the deposit is usually returned?
Common questions
What if I don't understand something the landlord says?
It is completely fine to ask. You can say, "Sorry, could you explain that in a different way?" or "Could you send me that in an email?" Most people are happy to repeat things. Writing things down can help you remember.
Should I put things in writing?
Many renters find it helpful to send important messages by email or text. Then you both have a clear record of what was said. You can still talk on the phone, and then send a short message afterwards to confirm.
Where can I get help if there is a problem?
For questions about your rights or the rules, it is best to talk to an official advice service or an organisation that helps renters in Ireland. They can give you correct information for your situation. This guide only helps with what to say.