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Before you call or write
First, look at the problem carefully. When did it start? Is it getting worse? Take a few clear photos or a short video. Write down the room and what you see. If water or electricity is involved and you feel unsafe, say that clearly. Many people find it easier to send a message first, then call. A message gives you time to choose your words. It also gives you a written note of what you said and when.
I'd like to report a problem in the flat.
It started on Monday and it's getting worse.
I can send you some photos.
Explaining the problem clearly
Keep it short and simple. Say what is broken, where it is, and how it affects you. You don't need perfect words. If you don't know the English name of a part, describe it: "the white box on the kitchen wall" or "the pipe under the sink". In Ireland, people often talk about "the boiler", "the immersion" for hot water, and "the storage heaters". It is fine to say you are not sure what the problem is.
The boiler isn't working, so we have no heating.
There's water leaking from the pipe under the sink.
I'm not sure what's wrong, but it's making a loud noise.
Asking politely but clearly
Irish English is often friendly and indirect. People may say "Would you be able to…?" instead of a direct request. You can be polite and still be clear. Ask when someone can come. If you hear a vague answer like "I'll get someone out to you soon", it is okay to ask for a day. Stay calm and friendly. A good relationship usually helps things move faster.
Would you be able to send someone to look at it?
Do you know roughly when someone could come?
Could we agree on a day this week?
When the tradesperson arrives
A plumber, electrician or handyman may come to fix it. Show them the problem and explain what you saw. They may ask questions, so listen and ask them to repeat if needed. Before they leave, ask what they did and if anything else needs to be done. If you are paying them yourself, ask about the cost before the work starts, so there are no surprises. Ask who should get the bill.
Could you tell me what the problem was?
Sorry, could you say that again a bit slower?
Before you start, could you give me an idea of the cost?
Following up if nothing happens
Sometimes repairs take longer than you hope. If you hear nothing, send a polite reminder. Mention your first message and the date. Keep your messages and photos together. Stay friendly but firm. If you feel stuck or worried about your rights as a tenant, a local information centre or tenant support service may be able to explain your options.
I'm just following up on my message from last week.
The problem is still there and it's getting worse.
Could you let me know what the next step is?
Common questions
Should I call or send a message?
Many people do both. A message gives you time to find the right words and keeps a written note. A call can be faster for urgent problems. You could call, then send a short message saying, "Just to confirm what we talked about…"
What if I don't understand the Irish accent?
This is very common, even for people from other English-speaking countries. Just say, "Sorry, could you say that again?" or "Could you write that down for me?" Most people are happy to help.
Who pays for the repair?
This can depend on your situation and your agreement. We can't give advice on this. Ask your landlord politely, and if you're unsure, a local information centre or tenant support service can explain things.