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Who you can talk to at school
Most schools have a school office with a secretary. They answer the phone and pass on messages. Your child's class teacher knows most about your child's day. In secondary school, there may be a year head or tutor for each year group. The principal leads the whole school. For small questions, start with the office or the teacher. Many schools also send messages by email, an app or a note in your child's bag. If you are not sure who to ask, the office can usually tell you.
Hello, I'm the parent of Amir in second class.
Who is the best person to speak to about this?
Could you pass a message to his teacher, please?
Asking for a meeting with the teacher
Teachers are busy during class time, so it is usually better to ask for a meeting than to talk at the door in the morning. You can ask by note, email, phone or the school app. Say briefly what the meeting is about. Suggest times that suit you, but be flexible. If your English feels hard, you can ask if you can bring a friend or family member to help. You can also ask the teacher to speak slowly.
Could I make a time to talk with you about Sara?
It's about her reading. It's nothing urgent.
Would it be okay if I bring a friend to help with English?
Parent-teacher meetings
Many schools have parent-teacher meetings, often once a year. They are usually short, so prepare before you go. Write down two or three questions. The teacher will often talk about your child's learning, behaviour and friendships. Listen, and ask if you do not understand a word. It is normal to ask for examples. You can also share useful information, like how your child feels at home. If you need more time, ask for another meeting.
How is he getting on in class?
Can you give me an example, please?
What can we do at home to help?
Explaining absence or a problem
If your child is sick or will miss school, schools usually expect parents to tell them. Check how your school likes you to do this: a note, a call or the app. If your child is upset about something, like bullying or feeling left out, tell the teacher calmly. Give facts: what happened, when, and how your child feels. Teachers often prefer to hear early, before a problem gets bigger. You can ask what the school will do next.
Leo won't be in today. He has a temperature.
My daughter has been upset about something at break time.
Could you let me know what happens next?
When you don't understand
School letters and words can be confusing. You may hear words like 'homework journal', 'resource teacher' or 'school tour'. It is fine to say you don't understand. Ask the person to explain in simple words or to write it down. You can repeat what you heard to check. If a letter asks you to sign or pay for something and you are unsure, ask the office before you do it. Asking questions shows you care.
Sorry, I didn't understand. Could you say that more simply?
Could you write that down for me, please?
So, just to check, you mean that he needs to bring a coat on Friday?
Common questions
Can I bring someone to help with English?
Many parents do this. Ask the school first, so they know who is coming. Some schools may also be able to suggest other help. It is always fine to ask.
What if I disagree with the teacher?
Stay calm and polite. Explain your view with facts, and listen to theirs. You can say, 'I see it a bit differently.' If you still feel worried, you can ask to talk to someone else in the school, like the principal.
Is it okay to email the teacher?
Many schools are happy with emails or app messages. Keep it short and polite. Say your child's name and class. Don't expect an answer the same day, as teachers are busy.