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Finding a Doctor Near You
In New Zealand, many people have a regular family doctor, often called a GP. GPs usually work in a local clinic or medical centre. Many people choose a clinic close to home. You can ask neighbours, friends or coworkers which clinic they use. Some clinics are not taking new patients. So you may need to call a few places. When you call, it is fine to say you are new to the country. The receptionist can explain what you need to do to join.
Hi, I'm new to the area. Are you taking new patients?
What do I need to do to join this clinic?
Could you send me the forms by email, please?
Booking an Appointment
Most clinics let you book by phone. Some also have an online booking system or an app. When you call, the receptionist will usually ask your name, date of birth and the reason for your visit. You do not need to give every detail. A short reason is enough. If you need a doctor who speaks your language, or a female or male doctor, you can ask. If you need an interpreter, you can ask about that too.
I'd like to book an appointment with a doctor, please.
Is there anything available this week?
Is it possible to have an interpreter for my appointment?
Arriving at the Clinic
Try to arrive a little early. Go to the front desk and tell the receptionist your name and appointment time. You might need to fill in a form, especially on your first visit. Then you sit in the waiting room until your name is called. Sometimes the doctor is running late. This is common. If you are not sure what is happening, you can politely ask at the desk.
Hi, I have an appointment at ten with the doctor.
This is my first visit. Do I need to fill in anything?
Sorry, could you tell me how long the wait might be?
Talking to the Doctor
Appointments are often short, so it helps to plan before you go. Write down your main concern, when it started and anything that makes it better or worse. Bring a list of any medicines you take. Start with your most important problem. If you do not understand a word, ask the doctor to explain it. Doctors are used to this. You can also bring a family member or friend to help.
The main thing I'm worried about is...
It started about a week ago, and it's getting worse.
Sorry, I don't understand that word. Could you explain it more simply?
After the Appointment
Before you leave, check that you understand the next steps. The doctor may give you a prescription to take to a pharmacy, ask you to get a test, or suggest coming back later. At the front desk, you may need to pay or book another visit. If you are confused about the cost, it is okay to ask. If you have questions later, you can usually call the clinic and speak to a nurse.
Can you tell me again what I need to do next?
Do I need to book a follow-up appointment?
Could you explain this bill to me, please?
Common questions
What if my English is not strong enough?
That is okay. Speak slowly and use simple words. You can ask the clinic about an interpreter when you book. You can also bring someone you trust. Writing your concerns down before the visit can help you feel more confident.
What should I do if I feel very unwell suddenly?
If it feels like an emergency, call the emergency number straight away. For problems that are not emergencies, you can call your clinic and ask for advice. Many areas also have places for urgent care outside normal hours.
Can I ask for more time with the doctor?
Yes, many clinics let you book a longer appointment if you have several concerns. Ask the receptionist when you call. Say something like, "I have a few things to talk about. Can I book a longer appointment?"