On this page
Making first contact
Many homes are shown online. Often you send a short message or call the agent or landlord. Keep it simple and friendly. Say which home you mean, and ask if it is still free. Many people also ask when they can see it. Some agents reply fast. Others take a few days. If you do not hear back, it is okay to send one polite follow-up message. Have a pen ready when you call, so you can write down times and names.
Hi, I'm calling about the home on the street you listed. Is it still available?
When is the next viewing, please?
Could you send me the details by email or text?
Going to a viewing
A viewing is when you visit the home. Sometimes many people come at the same time. The agent may stand at the door and ask for your name. Look around slowly. Check the rooms, windows, heating and storage. Notice if the home feels warm, dry or damp. It is normal to ask questions. Agents are used to this. If you like the home, tell them you are interested and ask how to apply.
Is it okay if I look at the bedrooms and the bathroom?
How is the home heated in winter?
I'm interested. How do I apply?
Applying and talking about yourself
The agent may give you a form, online or on paper. They often ask about your work, your past homes and people who can speak for you. If you are new and have no rental history here, you can say so calmly. Some people explain their past homes in another country. Some ask a manager or teacher to be a reference. Be honest and clear. If you do not understand a question on the form, it is fine to ask.
I'm new to New Zealand, so I don't have a rental history here yet.
I rented a home in my country for several years. I can share details.
Sorry, could you explain what this part of the form means?
Signing and moving in
Before you move in, you usually get a written agreement. Read it slowly. Ask about anything you are not sure about. You can take time and ask a friend or a local advice service to help you read it. On moving day, many people walk through the home with the agent and note any marks or damage. Taking photos with dates is a common, helpful habit. Ask how to contact them later.
Could I have some time to read the agreement before I sign?
Can we write down this mark on the wall before I move in?
What's the best way to contact you if something needs fixing?
Asking for repairs and solving problems
Sometimes things break, like a tap, a heater or a lock. Many people tell the landlord or agent soon, in writing, so there is a record. Describe the problem clearly and add a photo. Stay polite but clear. If nothing happens, a short, friendly follow-up is normal. If you feel unsure about your situation, a local community or tenancy advice service can explain your options in simple words.
Hi, the kitchen tap is leaking. I've attached a photo.
Could you let me know when someone can come to fix it?
I'm just following up on my message from last week about the heater.
Common questions
What if I don't understand the agent on the phone?
That is very common. You can ask them to speak more slowly or repeat. You can also ask them to send the information by email or text. Many people prefer writing because they can read it again and use a translation tool.
Is it okay to ask a lot of questions at a viewing?
Yes. Agents and landlords expect questions. Asking shows you are careful and serious. Keep them short and friendly. You can write your questions down before you go, so you don't forget anything.
Where can I get help if I have a problem with my rental?
Many towns have free community advice services that help renters understand their situation. A friend who has rented here before can also help. For official information, look for trusted government websites or ask a local advice service.