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Getting in touch with the school
Most schools have an office near the front gate. The office staff can help with many things, like absences, forms and messages for the teacher. Many schools also use email, a phone line or a school app. If you want to talk to the teacher, you can ask for a short meeting. Teachers are often busy in class time, so before or after school may be better. It is fine to say that English is your second language. You can ask them to speak slowly or write things down.
Kia ora, I'm the parent of Mia in Room 5.
Could I please leave a message for her teacher?
English is my second language. Could you speak a little slowly, please?
Telling the school your child is away
If your child is sick or will miss school, schools usually want you to tell them. You can often call the office, send a message in the school app, or email. Keep it short. Say your child's name, their class or teacher, and the reason in simple words. You do not need to give many details. If your child will be late or leave early, tell the office too. They may ask you to sign in or sign out at the office.
My son Leo won't be at school today. He is unwell.
My daughter will be late this morning because of an appointment.
I will pick her up early today at lunchtime.
Parent-teacher meetings
Many schools have parent-teacher meetings during the year. These are often short, so it helps to plan your questions before you go. The teacher may talk about learning, friendships and behaviour. You can bring notes or a friend to help. Some schools can help find an interpreter if you ask early. Teachers often like to know about your child's home life, languages and interests. Sharing this can help them understand your child better.
How is my child doing in reading and maths?
Is there anything we can practise at home?
At home we speak another language. Is that okay to mention?
Sharing a worry
Sometimes you may worry about your child. Maybe they seem unhappy, have trouble with another child, or find the work hard. It is okay to tell the teacher. Try to stay calm and describe what you noticed. Use words like 'I noticed' or 'My child told me'. Then ask what the teacher has seen. Most teachers want to work together with parents. If the problem continues, you can ask to speak to a senior teacher or the principal.
I'm a bit worried about something. Do you have a few minutes?
My child told me some children are not being kind at lunchtime.
What have you noticed in class? How can we work on this together?
Understanding school messages
Schools send many messages: newsletters, notices, trip forms and event news. Some words may be new, like 'term', 'mufti day', 'assembly' or 'syndicate'. If you do not understand something, just ask. The office staff are usually happy to explain. You can also ask another parent. Some families use a translation tool to check messages. If a form needs signing, check the date it is due back.
Sorry, what does 'mufti day' mean?
Could you explain this notice to me, please?
When does this form need to come back to school?
Common questions
Can I ask for an interpreter?
Many schools try to help families who speak other languages. You can ask the office if they can arrange an interpreter or a staff member who speaks your language. Ask early, before the meeting, so they have time to plan.
Is it rude to email the teacher?
No. Many parents email teachers. Keep your message short and polite. Start with a greeting, say who your child is, and explain what you need. Teachers may not reply straight away, because they are teaching during the day.
What if I don't understand what the teacher said?
That is normal and okay. You can say, 'Sorry, could you say that again?' or 'Could you write that down for me?' Teachers usually understand. Asking questions shows you care about your child's learning.