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Registering with a local surgery
In the UK, people often register with a local doctor's practice. Many people call it a GP surgery. You usually need to do this before you can book a normal appointment. Ask a neighbour, a friend or the surgery itself how to register. Some surgeries have a paper form and some have an online form. They may ask for your name, address and date of birth. If you do not understand a question on the form, it is fine to ask the receptionist for help. Each surgery works a little differently, so always check with them directly.
Hello, I've just moved to the area. How can I register with this surgery?
Could you help me fill in this form, please?
What do I need to bring with me?
Booking an appointment
Many surgeries let you book by phone, online or in person at the front desk. Phone lines can be busy, especially in the morning. Be patient and keep trying. The receptionist may ask a few short questions about why you need to see someone. This helps them choose the right person for you. You can give a short answer. You do not need to share every detail. Write down the day and time they offer. Repeat it back to check you heard it correctly.
Hello, I'd like to book an appointment with a doctor, please.
Is there anything available this week?
So that's Tuesday at ten o'clock. Is that right?
Arriving at the surgery
Try to arrive a little early. Go to the reception desk or use the check-in screen if there is one. Tell them your name and your appointment time. Then sit in the waiting area. A screen or a person will usually call your name. If you are not sure if they called you, it is fine to ask. If you are running late, call the surgery to let them know. If you cannot come, tell them as early as you can, so someone else can use the time.
Hi, I have an appointment at half past two. My name is...
Sorry, did you just call my name?
I'm running a bit late. Is that okay?
Talking to the doctor
Appointments can feel short, so it helps to prepare. Before you go, write down your main concern, when it started and anything that makes it better or worse. Start with the most important problem. Speak slowly and simply. If the doctor uses a word you do not know, ask them to explain it. It is your right to understand. Before you leave, check what happens next. Ask if you need to come back or do anything else. Some people ask the doctor to write things down.
The main reason I'm here today is...
Sorry, I don't understand that word. Could you explain it more simply?
What should I do next?
Getting extra help with language
If your English feels difficult for medical topics, you are not alone. Many surgeries can arrange help with language. You can ask about this when you book. Some people bring a trusted friend or family member, but you can also ask for a professional interpreter. It is a good idea to ask early, so the surgery has time to plan. You can also ask for information in writing, so you can read it slowly at home or translate it later.
Is it possible to have an interpreter for my appointment?
My first language is... Can you help with that?
Could I have that information in writing, please?
Common questions
What if I don't understand the doctor?
Tell them straight away. You can say, "Sorry, could you say that again more slowly?" Doctors usually understand. You can also ask them to write key words down, or ask about an interpreter.
Can I see a female or male doctor?
You can ask when you book. Say, "Is it possible to see a female doctor?" or "a male doctor". The surgery will tell you what they can offer.
What if it's urgent?
If someone is in danger or very unwell, call the UK emergency number straight away. For anything you are unsure about, ask the surgery or a local health helpline what to do. This guide cannot give medical advice.