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Making the first contact
Many people find homes online and then call or message the agent. Keep your first message short and friendly. Say which home you saw and ask if it is still available. Agents are often busy, so you may need to follow up. If you do not understand something on the phone, it is fine to ask them to send it by email or text. Many people prefer to have details in writing so they can read them slowly.
Hello, I'm calling about the flat on the website. Is it still available?
Could I book a time to come and see it?
Could you send me the details by email, please?
Going to a viewing
A viewing is when you visit the home before you decide. The agent or landlord usually shows you around. Look carefully at each room. Check the windows, the heating, the water and any signs of damp. Ask what is included, like furniture. Ask about bills and who pays them. It is okay to take notes or photos if you ask first. Do not feel you must decide on the spot.
Is it okay if I take some photos?
Which bills are included, and which do I pay myself?
When would the home be ready to move in?
Applying and sharing your details
If you like the home, the agent may ask you to apply. They often ask for some documents and information about you. They may also ask for a reference, which is someone who can say good things about you, like an employer. If you are new to the UK and do not have everything they ask for, say so honestly and politely. Ask what other options they accept. Only share personal details with people you trust.
I've just moved to the UK. What can I give you instead?
Could you tell me exactly which documents you need?
My employer is happy to give me a reference.
Reading the agreement before you sign
Before you move in, you will usually get a written agreement. It explains the rules for you and the landlord. Read it slowly. If a word is new, ask what it means. You can ask for time to read it at home. Some people ask a friend or a local advice service to look at it with them. Never sign something you do not understand. Asking questions is normal and polite.
Could I take this home and read it first?
Sorry, could you explain what this part means?
Is there anything here I should pay special attention to?
Living there and reporting problems
When something breaks, like the boiler or a tap, tell the landlord or agent soon. It is often best to send a short message so you have a record. Explain the problem simply and say when it started. Add a photo if you can. Be polite but clear. If nobody replies, it is fine to send a friendly reminder. Keep your messages calm and keep copies of them.
Hello, I'm writing to report a problem with the heating.
It started on Monday. I've attached a photo.
Could you let me know when someone can come to fix it?
Common questions
What is the difference between a landlord and a letting agent?
A landlord owns the home. A letting agent is a company or person who helps the landlord find tenants and manage the home. Sometimes you only talk to the agent. Sometimes you talk to the landlord directly. You can always ask who to contact when something goes wrong.
What if I don't understand the agent on the phone?
This happens to many people. You can say, "Sorry, could you say that again more slowly?" or "Could you send that to me in writing?" Most people are happy to help. Having things in writing also helps you check details later.
Where can I get help with the rental agreement?
Many towns have free local advice services for renters. A friend or community group may also help. They can explain what usually happens and what your options are. Ask questions before you sign, not after.