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Booking an appointment
Most people book a visit by phone, online, or through a clinic app. When you call, the receptionist will usually ask for your name, date of birth, and the reason for your visit. You do not need to give every detail on the phone. A short reason is fine. They may offer you a few times. If none of them work, you can ask for another day. If you are a new patient, say so. New patients often need a longer first visit.
Hi, I'd like to make an appointment with a doctor, please.
I'm a new patient. What do I need to bring?
Do you have anything earlier, or later in the day?
Before your visit
The clinic may send you forms to fill in before your visit. These forms usually ask about your health history, medicines, and allergies. Take your time. If you do not understand a question, you can leave it blank and ask at the clinic. It helps to write a short list of your symptoms and questions. Bring your ID and any health documents the clinic asks for. If you are not sure what to bring, call and ask.
I got the forms, but I don't understand one question.
Can I fill in the forms when I arrive?
What should I bring to my first appointment?
Checking in at the front desk
Try to arrive a little early. At the front desk, tell them your name and your appointment time. They may check your details and give you more forms. Then you usually wait in the waiting room. A nurse or medical assistant may call your name. They often check your weight, blood pressure, and temperature first. They may also ask why you came today. After that, you wait again for the doctor. This is normal.
Hi, I have an appointment at ten with Dr. Lopez.
Sorry, could you say that again more slowly?
How long is the wait, usually?
Talking with the doctor
The doctor will ask what brings you in. Start with your main problem. Say when it started, how it feels, and what makes it better or worse. Use your list so you do not forget anything. If you do not understand a word, ask the doctor to explain. You can also ask for an interpreter. Many clinics can arrange one, but it is best to ask when you book. Before you leave, check that you understand the next steps.
The pain started about a week ago, and it's getting worse.
I'm sorry, what does that word mean?
Can you write that down for me, please?
After the visit
Before you leave, you may stop at the front desk again. They might book a follow-up visit, give you papers, or explain next steps. If the doctor gives you a prescription, ask where to pick it up. Later, you may get a bill or a letter in the mail. If something on a bill looks wrong or confusing, you can call the clinic and ask them to explain it. Keep your papers together in one safe place.
Do I need to come back for another visit?
Where do I pick up my prescription?
I got a bill, and I have a question about it.
Common questions
Can I ask for an interpreter?
Yes, you can ask. Many clinics can arrange an interpreter in person, by phone, or by video. It helps to ask when you book the appointment. You can say: "I would like an interpreter in my language, please."
What if I am late or need to cancel?
Call the clinic as soon as you can. Many clinics ask you to tell them early if you cannot come. Some may have rules about late or missed visits, so ask the front desk what their rules are.
What if I feel nervous speaking English with the doctor?
That is very common. Write your symptoms and questions before the visit. Speak slowly, and ask the doctor to slow down too. It is okay to say "I don't understand" as many times as you need.